Why Christian Credit Union Can’t Live Without Their Business Analytics Solution
Christian Credit Union is a perfect example of a financial institution looking to gain a better understanding of the impact their business decisions have on their members.
An Alberta-based credit union with branches in Edmonton and Lethbridge, Christian Credit Union has a vision to “to be the recognized leader in applying Christian values to financial services”. This means that their business decisions must align with the principles of their members, and ensuring they provide “tools and resources that apply Christian values to financial services.”
Ed Dubbeldam, Chief Technology Officer at Christian Credit Union, shared their story of selecting and implementing a solution that would help them gain intelligent insights during the Celero DigitalX Conference in October.
Choosing the Right Business Analytics Solution
As Dubbeldam explained, his credit union had a good base understanding of the effect business analytics could have on their organization, but to gain an impactful level of insight, Christian Credit Union knew they needed an experienced technology partner to help them implement the right solution.
That’s why they chose to work with Celero on delivering their business analytics solution.
“A key differentiator for us with Celero’s business analytics solution is that we not only gain insights about our own credit union to learn where we are excelling or needing to improve, but the solution also gives us insights on other credit unions, enabling us to learn from others to implement effective change,” says Dubbeldam.
Other benefits of the solution include:
- Understand factors influencing a member’s decision to leave
- Predict products and services members may need
- Reward members based on their relationship and engagement
- Launch new product offerings that are in line with member expectations
- Provide members with timely recommendations based on lifestyle indicators
When asked what Christian was looking for in a business analytics tool, Dubbeldam shares “Our vision is to make this a tool that staff can’t live without.”
The Impact of Insights
As of the conference, Christian Credit Union had only been using the solution for a short time, but already they are seeing the proof that that this tool with be invaluable in helping them stay informed about, and connected to, their members. For instance, Christian Credit Union can now see areas of geographical opportunity with their members. The tool will enable them to refine training and staff allocations, based on member analytics received.
“In only one month, we have already started to gather valuable intelligence we didn’t have before,” says Dubbeldam, adding that they have a deeper knowledge of in-branch transactions, which in turn is creating a stronger in-branch member experience.
Any other specifics?
To learn more about how business analytics can provide actionable insights for your credit union, talk to your Account Executive or visit www.celero.ca/solutions/analytics
Subscribe to Celero Insights.
Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT and advisory services.
Other posts by Celero