This year, we’ve all learned a valuable lesson about organizational agility. It’s no longer a capability an organization should have but rather one an organization must have. To remain competitive and continue to deliver above and beyond service to members, agility is required. In times like these, credit unions cannot remain successful without the ability to efficiently and effectively pivot to meet the needs of stakeholders.
Credit unions are now faced with challenging and ever-evolving restrictions as a result of the coronavirus pandemic. As an organization, you have to juggle managing brick and mortar branches, operating and serving members virtually, all while maintaining strong collaboration among employees. These restrictions have and continue to require organizations to be flexible, adaptive and agile.
Many credit unions have been faced with the realization that they are not readily agile or able to shift to the new realities of delivering banking services to members.
If that realization resonates with you, there is a path to transform your culture to be more agile and ready for change. We’ve outline three key areas of focus any credit union can adopt to begin improving.
Now is the time to take on the task of becoming more agile. This pandemic has forced many credit unions to adapt, increase flexibility and maneuver in ways that could not have been anticipated. Ultimately, members still require the support and service that credit unions continuously deliver. Especially in these current conditions, take the time to identify where you need to adapt, and think about how transforming your culture to be more agile can benefit all stakeholders.
Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT and advisory services.
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