3 reasons why Niverville Credit Union chose ASAPP’s digital onboarding tool

Southeastern Manitoba is known for being one of the youngest and fastest growing areas in Manitoba. For Niverville Credit Union, who has been serving these communities for 70 years and has locations in Niverville, Steinbach and Landmark, it’s imperative that their financial products and services effectively meet the diverse needs of an expanding and changing population.

That’s where ASAPP’s omnichannel account origination solution for both retail and small business banking comes in. It enables Niverville Credit Union to offer flexible and efficient account opening and origination to its members using an intuitive digital platform.

Celero, who is partnered with ASAPP Financial Technology, enabled the integration with Niverville’s core banking platform.

Here are three reasons why Niverville chose ASAPP:

1. Flexibility for members

“We elected to move forward with a digital account origination solution to meet the needs of our diverse membership by giving them the option to open new accounts in the comfort of their own homes. We want to provide great service wherever our members want us to be, at home or in the branch,” says Ken Rempel, CEO, Niverville Credit Union.

Members can open accounts on any device – mobile, tablet, laptop or desktop computers. They can also start an application online, and complete it in the branch, and the experience is consistent and reliable.

2. Comprehensive features

ASAPP focuses on improving the member experience, whether online or in-branch, by offering one of the most robust feature sets on the market, which included the features that Niverville was looking for.

“Niverville chose ASAPP because they were seeking a solution that was both highly configurable and provided the ability to self-manage, so they could set it up to create the member experience they want,” says JP Pierman, President & CEO, ASAPP.

“Our omnichannel account origination solution also integrates with key third-party services, like Canada Post, DocuSign and Equifax, to ensure credit unions can stay compliant, while offering a seamless application process for members,” he adds.

3. Return on investment

One of the biggest reasons Niverville wanted to implement ASAPP is because of the time it saves in the account opening process. It now takes less than 10 minutes to open most accounts, giving branch staff more time to focus on relationship-building activities and less on back-office administration.

In addition, ASAPP integrates with their DNA core banking system, improving back office processing and staff efficiencies.

“Our strong partnership with ASAPP, combined our integration capabilities, enabled Niverville to implement an online member onboarding solution that streamlines processes while improving the member experience, which ultimately will have a positive impact on their investment,” says Rojin Nair, General Manager, Fintech Solutions.

For Niverville Credit Union, leveraging the power of digital will not only make their operations more efficient, but it will attract and retain members – now and in the future.

For more information, or to schedule a demo of ASAPP in your organization, contact us at celero.ca/contact-us.

About Niverville Credit Union
Through lasting relationships and competitive, value-added financial solutions, Niverville Credit Union has been helping its members realize their goals and dreams for over 70 years. They have over 8,500 members, $350 million in assets and 3 branches to better serve their members with a personal, no-nonsense and comfortable approach. So, “Come on Over” to the NCU at Niverville, Landmark and Steinbach.

About ASAPP Financial Technology
ASAPP OXP is Canada’s most complete omnichannel experience platform for the financial services industry. ASAPP delivers Customer Experience Software and Digital Agency Services to provide best-in-class member experiences that help our Client-Partners achieve greater ROI. For more information, visit asappbanking.com.

About Celero
Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT, and advisory services. Celero offers reliability and security through its world-class hosted banking system and data centre operations. With key partnerships across the globe, Celero also brings the scale and extensive capabilities of multinational technology companies and the focused expertise of fintech startups. For more information, visit celero.ca.

Latest Stories

Fintech Solutions Xplained: Accelerating innovation in the digital member experi...

5 reasons your credit union will love Aura

Is your credit union an innovation speedboat or tanker?

5 must-read articles for credit union leaders

Celero Insights